Unit 39, Kells Business Park,(off the M3 motorway) Kells, Co. Meath.

+353 (0) 49 8543 633 sales@rossalighting.com

Cancelled/Declined Orders

Your order can be changed or cancelled at any time before your order is shipped. Contact us to arrange cancellation of your order.
If you wish to cancel your order please call us on 049 8543633 or email us at sales@rossalighting.com.

We reserve the right to cancel an order and/or to place a stop on online orders if:
(a) your order is not accepted at the nominated delivery address; or
(b) we believe (or reasonably suspect) that your order is fraudulent or you have otherwise breached these Web Site terms and conditions.

Change of Mind Returns

Upon making an online purchase with Rossa Lighting you have a statutory right to return the goods to us up to 14 days after receiving your order – this is the cooling-off period.

If you are not satisfied with your purchase or if the goods are defective in any way please return it to us at:

Rossa Lighting
Unit 39,
Kells Business Park,
Kells
Co. Meath

We will either replace the product(s) or refund you the cost of the original product(s).

Before returning any products please contact our office on 049 8543633 within the 14 day period as stated above. Residents outside Ireland please call +353 49 8543633.

Once the goods have been received by us and are in the same condition as when despatched we will refund all monies due to you. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please ensure you retain proof of postage as the item remains the customer’s responsibility until it is received by Rossa Lighting. Please include proof of purchase with your return.

Bespoke or made to order items need to be checked and signed off by the customer during stages of the fabrication process as we are unable to accept returns on these items.

This does not affect your statutory rights.

Other Returns

Rossa Lighting will accept product returns and provide you with an exchange or refund where:
The product is faulty or is not of merchantable quality, or
The product is not fit for its intended purpose, or
The product does not match the sample or our description
Please note, in the case of electrical and electronic products and safety products Rossa Lighting may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample Rossa Lighting will offer a repair, exchange voucher or refund.
If you cannot present your Rossa Lighting online invoice or other acceptable proof of purchase Rossa Lighting reserves the right not to offer a refund or exchange.

In the case of electrical and electronic products and safety equipment products Rossa Lighting will be happy to refer you to the manufacturer’s customer service for assistance with operating difficulties or product repairs.

If an item is faulty or damaged on delivery, please contact Rossa Lighting without delay at sales@rossalighting.com or by phone on 049 8543633.

Bespoke or made to order items need to be checked and signed off by the customer during stages of the fabrication process as we are unable to accept returns on these items.

This does not affect your statutory rights.

Operating Difficulties

If you are experiencing operating difficulties with electrical, electronic or other similar products we recommend you first contact us before returning the product. Many operating difficulties can be quickly solved with the right advice.
Rossa Lighting reserves the right to:
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note:
Your original Rossa Lighting online invoice is the best form of proof of purchase
Refunds will be issued using your original payment method.
Refunds will not be provided for the purchase of gift certificate/voucher. Gift certificate / voucher or coupon is not redeemable for cash.

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